Shipping & Delivery Policy

The Stitch Studio Embroidery and Print

Last Updated: 29 October 2026

At The Stitch Studio Embroidery and Print, we aim to provide a reliable, convenient delivery experience for customers ordering our premium DTF transfers, custom DTF gang sheets, professional embroidery, and personalised clothing printing.

We understand the importance of receiving your orders safely and on time. Please read our Shipping & Delivery Policy before placing an order.

1. UK Shipping & Delivery

We offer shipping services for customers throughout the United Kingdom, including England, Scotland, Wales, and Northern Ireland, subject to the delivery options available at checkout.

Our products include:

• Build Your Own DTF Gang Sheet

• Upload Your DTF Gang Sheet

• Custom DTF Transfers By Size

• Custom Embroidered Clothing

• Personalised T-Shirts and Hoodies

• Custom Workwear and Merchandise

Available delivery methods and charges will be confirmed during checkout.

2. Free Shipping on DTF Gang Sheet Orders

We offer FREE UK postage on qualifying DTF gang sheet orders of 2 metres or more.

Our standard DTF gang sheet offers include:

Order Length	Offer
1 metre	Standard postage applies
2–4 metres	Free postage
5–9 metres	Free postage + 10% product discount
10 metres	Free postage + 15% product discount

Important Information:

• Free postage applies to qualifying DTF gang sheet orders.

• Bulk discounts do not stack.

• Where product prices already include a bulk discount, the same discount will not be applied again.

• Mixed-product orders may be subject to separate shipping calculations.

• Shipping eligibility and final delivery charges will be confirmed at checkout.

If you have questions about your shipping charges, please contact us before completing your purchase.

3. Order Processing & Production Times

Many of our products are custom-made and printed to order.

Production time may vary depending on:

• The type of product ordered.

• Artwork quality and readiness.

• Order quantity.

• Gang sheet length.

• Embroidery requirements.

• Garment availability.

• Current production workload.

Orders requiring artwork clarification or additional customer approval may take longer to prepare.

Please note: Production time and shipping transit time are separate.

Any applicable estimated production or delivery timeframe will be provided through the product information, checkout process, or direct communication.

Unless a different timeframe has been agreed, UK consumer law generally requires delivery without undue delay and no later than 30 days after the contract is made.

4. Shipping Methods

We use delivery services appropriate for the size, weight, and destination of your order.

The available shipping options will be displayed at checkout or communicated directly for custom orders.

Shipping arrangements may vary for:

• Standard DTF transfer orders.

• Large gang sheet orders.

• Custom embroidered garments.

• Bulk clothing orders.

• Personalised merchandise.

We aim to package all products carefully to protect them during transit.

5. Shipping Costs

Shipping costs depend on the products ordered, parcel requirements, and delivery destination.

For qualifying DTF gang sheet orders of 2 metres or more, free UK postage is available.

Other products and orders that do not qualify for free postage may be subject to delivery charges.

Any applicable shipping fees will be shown before you complete checkout.

Customers will not be charged additional delivery fees without their agreement.

6. Order Confirmation & Dispatch

After placing an order, you should receive an order confirmation using the contact information provided at checkout.

Once your order has been produced and prepared for shipping, dispatch information will be provided where available.

If tracking is available for your selected delivery service, tracking details may be shared by email.

Please ensure your email address and delivery information are correct when placing your order.

7. Delivery Times & Delays

Delivery times vary depending on the shipping service, delivery destination, and courier operations.

Although we aim to dispatch and deliver orders efficiently, occasional delays may occur due to:

• Courier or postal service disruptions.

• Severe weather conditions.

• Public holidays.

• High seasonal demand.

• Unexpected production issues.

• Supply chain interruptions.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update.

Your statutory rights concerning delayed delivery remain unaffected.

If you need an order for a specific event or deadline, please contact us before purchasing to discuss availability.

8. Incorrect or Incomplete Delivery Addresses

Customers should provide accurate delivery details during checkout.

Please check:

• Full name.

• House or building number.

• Street address.

• Town or city.

• Postcode.

• Contact telephone number.

If you notice an error after placing an order, contact us immediately at kerry@tcs-eco.co.uk.

We will try to update your delivery information if the order has not yet been dispatched.

Address changes cannot always be accommodated after dispatch.

If a parcel is returned because of incorrect information supplied by the customer, we may discuss reasonable redelivery charges before arranging another shipment.

9. Lost or Missing Parcels

If your parcel has not arrived within the agreed delivery period, please contact us.

Email: kerry@tcs-eco.co.uk

Please include:

• Your order number.

• Full name.

• Delivery address.

• Any available tracking information.

We will investigate the issue and contact the delivery provider where necessary.

For consumer orders where we arrange delivery, we remain responsible for the goods until they are delivered to you or your nominated recipient, subject to applicable legal exceptions.

Where an order is confirmed lost or undelivered, we will provide an appropriate remedy in accordance with UK consumer law.

10. Damaged Parcels or Incorrect Deliveries

We carefully package our DTF transfers, gang sheets, embroidered clothing, and personalised products.

However, if your order arrives damaged or incorrect, please contact us as soon as possible.

To help us investigate, provide:

1. Your order number.

2. A description of the issue.

3. Photographs of the damaged goods, where possible.

4. Photographs of the packaging, if relevant.

Send your details to kerry@tcs-eco.co.uk.

We will review the issue and arrange an appropriate resolution in accordance with your statutory consumer rights.

11. Local Collection

Our business is based in Kilmarnock, East Ayrshire, Scotland.

If you would prefer to collect your order, please contact us in advance to enquire whether collection can be arranged.

Business Address:

The Stitch Studio Embroidery and Print
55 Portland Road
Kilmarnock
KA1 2EQ
United Kingdom

Please do not visit for collection without prior confirmation.

12. International Shipping

Our primary shipping focus is the United Kingdom.

If you require delivery outside the UK, please contact us before placing your order to enquire about availability.

International delivery, where offered, may involve additional shipping charges, customs duties, import taxes, or other applicable fees.

Any available international shipping arrangements will be communicated before an order is confirmed.

13. Custom Embroidery & Clothing Printing Delivery

Custom embroidered garments and personalised clothing may require additional production time compared with standard DTF transfer orders.

This is because some orders involve:

• Artwork preparation.

• Embroidery digitising.

• Garment sourcing.

• Custom production.

• Design placement requirements.

• Quantity-based preparation.

We will discuss relevant production and delivery arrangements for custom quotations.

Please contact us before ordering if you have a specific delivery deadline.

14. Shipping & Returns

If you need to return an eligible item, please contact our team before sending it back.

Because many of our products are personalised or made to order, change-of-mind return rights may differ from those applying to standard non-personalised goods.

However, your statutory rights remain protected where products are faulty, damaged, or not as described.

For further details, please review our Return & Refund Policy.

15. Contact Us About Shipping

If you have questions about shipping costs, delivery availability, order dispatch, missing parcels, or collection arrangements, our team is happy to assist.

The Stitch Studio Embroidery and Print

Email: kerry@tcs-eco.co.uk

Phone: 07909 923890

Business Address:

55 Portland Road
Kilmarnock
KA1 2EQ
United Kingdom

We aim to provide a professional and reliable service from order placement through to delivery.

The Stitch Studio Embroidery and Print

Premium 9-Colour DTF Printing | DTF Gang Sheets | Custom Embroidery | Personalised Clothing

Quality Printing. Carefully Packaged. Delivered With Care.