The Stitch Studio Embroidery and Print

Last Updated: 29 October 2026

At The Stitch Studio Embroidery and Print, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, purchase products, or contact us about our DTF printing, DTF gang sheets, custom embroidery, and personalised clothing printing services.

We aim to handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.

1. Who We Are

The Stitch Studio Embroidery and Print is a UK-based business providing custom printing and embroidery services.

For personal information collected and used in operating our business, we are generally the data controller.

Business Name: The Stitch Studio Embroidery and Print

Business Address: 55 Portland Road, Kilmarnock, KA1 2EQ, United Kingdom

Email: kerry@tcs-eco.co.uk

Phone: 07909 923890

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above.

2. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information.

Personal Information

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Order and purchase history

• Customer account information

• Communication preferences

Order & Customisation Information

When ordering our products and services, we may collect:

• Uploaded artwork and design files

• DTF gang sheet layouts

• Custom printing specifications

• Embroidery logos and designs

• Garment sizes and quantities

• Personalisation details

• Order instructions and customer messages

Uploaded artwork may contain personal information, particularly where designs include names, photographs, or other identifying details.

Payment Information

Payments made through our Shopify store are processed through the payment providers available at checkout.

Payment providers may collect and process information necessary to authorise and complete transactions.

We may receive payment confirmations, transaction identifiers, payment status, and limited payment details. We do not require customers to send complete payment card details by email.

Website & Technical Information

When you browse our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Operating system

• Website pages visited

• Cookies and similar technologies

• Referring website information

• Website interaction and usage information

The information collected depends on the technology and services enabled on our website.

3. How We Use Your Personal Information

We use personal information for legitimate business purposes, including:

Processing Orders

To receive, confirm, produce, and fulfil purchases of DTF transfers, gang sheets, embroidery, and personalised clothing.

Customer Communication

To respond to enquiries, provide order information, and assist with customer support requests.

Delivery & Shipping

To arrange deliveries, provide shipping information, and resolve delivery-related issues.

Custom Printing & Embroidery

To process uploaded artwork, prepare designs, and produce personalised products according to customer instructions.

Payment Processing

To facilitate transactions, handle payment confirmations, and manage refunds where applicable.

Website Functionality

To operate our Shopify store, maintain customer accounts, and provide a secure shopping experience.

Business Improvement

To understand website performance, improve customer experience, and enhance our services where permitted.

Marketing Communications

To send promotional emails, offers, or business updates where we have the necessary consent or another lawful basis.

Legal & Regulatory Compliance

To maintain required business records, meet accounting obligations, prevent fraud, and comply with applicable laws.

4. Legal Basis for Processing Personal Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contractual Necessity

When processing information needed to complete an order, provide our services, or take steps requested before entering into a contract.

Legal Obligation

When handling information necessary to comply with tax, accounting, consumer protection, or other legal requirements.

Legitimate Interests

When processing information reasonably necessary for business administration, fraud prevention, customer support, or website security, provided those interests are not overridden by your rights.

Consent

Where consent is required, such as for certain marketing activities or non-essential cookies.

You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Shopify & Third-Party Services

Our online store is hosted on Shopify, which provides the e-commerce platform used to operate our website and process customer orders.

To provide our services, personal information may be processed by Shopify and other service providers, depending on the services enabled.

These may include:

• Payment processing providers

• Shipping and delivery companies

• Website hosting and technical service providers

• Email communication services

• Customer support systems

• Analytics and marketing providers, where enabled

• Artwork upload and product customisation applications

We share personal information only where reasonably necessary for the relevant purpose or where otherwise permitted or required by law.

Some providers may process information for their own purposes under their respective privacy policies.

We do not sell customer contact lists as a standalone business activity. However, certain advertising technologies may involve data sharing that requires additional disclosures or privacy choices under applicable law.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to support website functionality and improve the shopping experience.

Essential Cookies

These help provide functions such as shopping baskets, checkout, customer authentication, and website security.

Analytics Cookies

Where enabled, these help us understand how visitors interact with our website and identify opportunities to improve performance.

Marketing Cookies

Where enabled, these may help measure advertising performance and provide more relevant promotional content.

Where legally required, we will request your consent before using non-essential cookies or similar tracking technologies.

You may be able to manage your preferences through our website's cookie consent controls or your browser settings.

Disabling certain cookies may affect website functionality.

7. Email Marketing & Promotional Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send information about:

• DTF printing offers

• Custom embroidery services

• New products

• Promotional discounts

• Business announcements

• Custom clothing printing services

You can unsubscribe from marketing emails using the unsubscribe link provided in the message or by contacting us at kerry@tcs-eco.co.uk.

We will handle marketing communications in accordance with applicable UK privacy and electronic marketing rules.

8. Artwork Uploads & Customer Files

When customers submit artwork for DTF gang sheets, custom transfers, embroidery, or clothing printing, we use those files to assess and fulfil the requested services.

Uploaded files may be accessible to authorised staff and relevant technology providers involved in processing your order.

We may retain artwork for a reasonable period where necessary for order fulfilment, customer support, repeat-order enquiries, or legal obligations.

Please avoid uploading unnecessary sensitive personal information.

Customers should ensure they have appropriate permission to submit and reproduce any artwork containing third-party personal information.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.

Retention periods depend on the type of information and its purpose.

For example:

• Order and transaction records: Retained as necessary for accounting, tax, and legal compliance.

• Customer correspondence: Retained as necessary to manage enquiries and resolve disputes.

• Uploaded artwork: Retained as necessary for production, customer support, and any agreed future use.

• Marketing information: Retained while there is a valid reason to use it, unless consent is withdrawn or another applicable right is exercised.

• Website technical data: Retained according to applicable operational requirements and service-provider settings.

When information is no longer required, we take appropriate steps to delete or anonymise it, subject to technical limitations and legal obligations.

10. How We Protect Your Information

We take reasonable measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure.

Depending on the system, these measures may include:

• Secure website connections

• Access controls

• Password-protected accounts

• Trusted payment processing services

• Appropriate technical and organisational security measures

However, no website, electronic transmission, or storage system can guarantee absolute security.

We encourage customers to avoid sharing sensitive payment information through ordinary email.

11. International Data Transfers

Some technology and service providers supporting our Shopify website may process or store personal information outside the United Kingdom.

Where international transfers take place, we will seek to ensure that they are handled in accordance with applicable UK data protection requirements.

This may involve recognised adequacy arrangements or appropriate contractual and technical safeguards, where required.

You can contact us for further information about relevant international transfers and safeguards.

12. Your Rights Under UK Data Protection Law

Depending on the circumstances and applicable exemptions, you may have the following rights:

Right of Access

Request access to the personal information we hold about you.

Right to Rectification

Ask us to correct inaccurate or incomplete personal information.

Right to Erasure

Request deletion of your personal information in circumstances where the law provides this right.

Right to Restrict Processing

Ask us to restrict certain uses of your personal information.

Right to Data Portability

Request qualifying personal information in a structured, commonly used, machine-readable format.

Right to Object

Object to certain processing activities, including direct marketing.

Rights Relating to Automated Decision-Making

Exercise applicable rights relating to decisions made solely through automated processing that have legal or similarly significant effects.

Right to Withdraw Consent

Withdraw consent where consent is the lawful basis for processing.

To exercise your rights, please contact:

Email: kerry@tcs-eco.co.uk

We may need to verify your identity before fulfilling a request.

We will respond within the applicable legal timeframe and explain if any lawful exemption or extension applies.

13. Children's Privacy

Our products and services are intended for customers who can lawfully make purchases or who have appropriate parental or guardian involvement.

We do not knowingly seek to collect unnecessary personal information from children.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us so we can review the matter.

14. Third-Party Websites & External Links

Our website may contain links to third-party websites or services.

These websites may operate under their own privacy policies and data protection practices.

We are not responsible for the privacy practices of independent third-party websites.

We recommend reviewing their privacy policies before providing personal information.

15. Sharing Information for Legal Reasons

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws or legal obligations.

• Respond to valid legal requests.

• Protect our legal rights.

• Investigate suspected fraud or misuse.

• Address security incidents.

• Establish, exercise, or defend legal claims.

Any disclosure will be assessed in accordance with applicable legal requirements.

16. Complaints & Data Protection Concerns

If you have concerns about how we handle your personal information, please contact us first so we can investigate.

Email: kerry@tcs-eco.co.uk

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

We encourage customers to contact us directly where possible so we have an opportunity to address their concerns.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website functionality, data processing activities, or legal requirements.

When updates are made, the revised policy will be published on our website with an updated revision date.

Where required by law, we will provide additional notice or obtain consent before introducing materially different uses of personal information.

We encourage customers to review this page periodically.

18. Contact Information

If you have any questions about this Privacy Policy, your personal information, or your data protection rights, please contact us.

The Stitch Studio Embroidery and Print

Email: kerry@tcs-eco.co.uk

Phone: 07909 923890

Business Address:

55 Portland Road
Kilmarnock
KA1 2EQ
United Kingdom

The Stitch Studio Embroidery and Print

Premium DTF Printing | DTF Gang Sheets | Custom Embroidery | Personalised Clothing

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